Website terms and conditions

The term ‘3uro Energy Services Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3uro Energy Services Limited, 212 Ripon Road, Harrogate, North Yorkshire, HG1 2BY. Our company registration number is 05800870 registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by 3uro Energy Services Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, 3uro Energy Services Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Links to other websites

Our website contains links to other websites of interest. However, Euro Energy services does not accept any responsibility for the content of external websites.

Privacy Policy

This privacy policy sets out how 3uro Energy Services Limited uses and protects any information that you give 3uro Energy Services Limited when you use this website.

3uro Energy Services Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3uro Energy Services Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2012.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional materials using details you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Data Protection Act 1998

You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes. If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to or emailing us at info@euroenergyservices.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like a copy of the information held on you please write to: 3uro Energy Services Limited, 212 Ripon Road, Harrogate, North Yorkshire, HG1 2BY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Complaints Procedure

We take complaints seriously and our policy is to resolve issues as quickly as possible to the satisfaction of our customers. If you are dissatisfied with our products or services, please contact us in the first instance: 3uro Energy Services Ltd, 212 Ripon Road, Harrogate, North Yorkshire HG1 2BY. Tel: 0844 8268323

We adhere to the Renewables Energy Customer Code (RECC) and our complaints procedure is compliant with this. For further information please visit RECC website https://www.recc.org.uk/scheme/consumer-code or contact them : Renewable Energy Consumer Code, 2nd Floor, 25 Eccleston Place, Victoria, London, SW1W 9NF. Tel: 0207 981 0850

If we are unable to resolve a complaint to your satisfaction then you are able to refer the matter to RECC for mediation and, ultimately, independent arbitration. If your complaint concerns a consumer credit agreement where we have introduced you to a lender, then you may also contact the lender (full contact details are provided in the documents provided to you by the lender) or refer the matter to the Financial Ombudsman Service by writing to them at South Quay Plaza, 183 Marsh Wall, London E14 9SR or calling 0845 0801800 or e-mailing complaint.info@financial ombudsman.org.uk

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